Course Description: With the MarketWorks Ropes Programs, participants are transferred into a new environment and presented with a series of mental and physical initiatives, involving perceived risk and challenge.  This carefully sequenced program is based on your individual needs and creates an atmosphere of fun, trust, and team building.  High Ropes sessions focus on individual challenge, leadership skills, and can bolster self-image and team spirit.  Low Ropes programs focus on team building, and can be delivered in virtually any outdoor location.

Benefits: Group members stretch beyond their perceived limits, enhancing key leadership, communication, teamwork, and management skills.

Course Length: The low ropes course can be half or full day. The high ropes program is full day.

Description: The Basic Management Program provides a foundation of supervisory and leadership skills, entirely customized for your firm.

Topics can include: sexual harassment, interpersonal excellence, employee interactions, effective negotiation skills, conflict resolution, team building, personality profiling, management skills, leadership skills, diversity, and more.

Benefit: Improved management and leadership capabilities in the workplace.

Course Length: The program can be delivered as a one, two or three-day program. MarketWorks will customize the curriculum and content, working with your firm in the selection of key topics.

Who Should Attend: Anyone responsible for managing or leading team members. 

Description: Participants learn first-hand how to master the forces of change through numerous experiential exercises, dynamic role-plays and interactive discussions. Special emphasis is placed on change management skills and learning how to ease the burden of change for co-workers and team members. A fun, high-energy approach to the change management process.

Benefits: Increased productivity, enhanced effectiveness, improved morale, increased team member retention, improved communication.

Who Should Attend: Anyone employed by an organization experiencing change. 

Customer Service Excellence

Description: A customer service program specifically designed to acquire and retain satisfied clients through thought-provoking discussions, experiential exercises, role-plays and video clips from popular movies.

Topics range from managing angry customers and customer satisfaction to the customer life cycle and aftermarketing.

Benefits: Improved client aquisition, retention, satisfaction, and referrals, leading to better sales performance.

Description: Developing employees is a critical success factor for all organizations. This program teaches participants effective leveling and coaching techniques to provide constructive feedback, enhance performance, increase appraisal effectiveness, and improve team performance.

Benefits: Enhanced feedback capabilities, improved appraisal results, improved team performance.

Description: In this session, participants will evaluate their individual behavior/social styles, and subsequently apply this knowledge to improve their interactions in day-to-day scenarios. Prior to the session, participants will be provided with feedback packets to obtain diagnostic information about their individual behaviors, actions, and reactions.

Benefits: Enhanced interactions with others, increased communication, improved teamwork and productivity.

Who Should Attend: Anyone from top managers to line personnel will learn how to effectively interact with others and gain a better understanding of their own personality style. 

Description: Participants learn the power of outstanding interpersonal skills. Learn more about the value of active listening skills, questioning techniques, and nonverbal communication. Participate in role plays and exercises to maximize your communications effectiveness.

Who Should Attend: A “must” for all team members to improve interactions with others. 

Description: Bolster individual leadership acumen via a series of interactive modules, each building on the other, to improve each leader's effectiveness. This interactive session uses experiential learning techniques, including case studies, team building exercises, and video clips from recent popular movies to reinforce the subject matter.

Benefits: Increased leadership ability, communication skills, and management success.

Who Should Attend: Emerging leaders or anyone currently in a leadership role. 

Description: The best negotiators realize that succeeding in business does not have to be a "win/lose" proposition. Rather, successful leaders utilize a collaborative methodology to resolve issues, obtain consensus, and seek compromise. Explore new ways to negotiate — while ensuring a win-win situation for all involved.

Benefits: Increased confidence, improved work results, positive relationship building.

Who Should Attend: A “must” for team members of all levels who work with internal and external clients. 

Description: Through a dynamic, interactive session, participants learn effective time management skills, with emphasis on managing priorities and mastering time constraints.

Who Should Attend: Any team member with established priorities, deadlines, and goals. 

Description: Developed to bolster strategic selling skills, SmartSell^(sm) is an interactive session that includes exercises, lecturettes and role-plays to provide participants with "hands on" learning of strategic selling techniques.

Benefits: Increased sales performance, assertiveness, and customer satisfaction.

Course Length: Course may be delivered as a half-day, full day, or one and one-half day session. The course is also available as a series of modules.

Who Should Attend: Any employee who interacts with customers, even if their title is not salesperson. 

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